Service Design
View a selection of journey maps and diagrams where I layer in how people, processes, and technology interact.
Messaging Workflows
This information about recent work is available upon request.
Covid-19 Patient Journey
In a former role working with a State Government during the Covid-19 pandemic, I synthesized user research into a comprehensive map that intersects human experiences, physical processes, and data collection moments. All sensitive or identifiable information about the client, data, and subjects have been changed.
Methodology
Each diagram is created through a systematic approach that involves research, stakeholder interviews, and iterative refinement to ensure clarity and accuracy in representing complex processes.
More information coming soon.